Terms of Use & Policies 

WEBSITE TERMS OF USE

We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.

By using our website, you accept and agree to our Privacy Policy

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about products and services.

Our website is intended to provide general information about our goods and services, including making purchases via our website, education and promotion of upcoming events. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.

WEBSITE CONTENT

While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.

Information on this website is subject to change without notice.

All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of Rachel Grace trademarks is strictly prohibited unless we provide prior written consent.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Rachel Grace Showroom & Academy. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by Rachel Grace Showroom & Academy.

MEMBERS ONLY ACCESS

By choosing to become a member of this website you agree to receive communications from Rachel Grace Showroom & Academy.

Member access for viewing online classes and course are strictly to be viewed by the purchasing student only. No courses or classes are to be copied or distributed. Legal action will be taken if these terms are breeched. Members that notify their direct removal from the Academy, member access will be removed from the site and all access to class recordings will be denied. All purchased recorded lessons and classes will be available to be viewed as a member of this site for the duration of 3 months ONLY dated at the time of purchase, after this time access to recorded classes will be removed.

 

GOVERNING LAW

This contract is governed by the laws of Australia and such other laws which are applicable in the country where you are resident.

DELIVERY CHARGES

The delivery charges applied in the shopping cart do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered if that country is a country other than Australia. You are responsible for all such taxes and duties. We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

PRICING

All purchases via the website are transacted in Australian dollars.

Prices online are exclusive of delivery charges. Prices are subject to change without notice.

Pricing Errors

Rachel Grace Showroom & Academy reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Rachel Grace Showroom & Academy will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.

PAYMENTS

We accept payments by credit card through Paypal. You do not need to have a Paypal account for purchases.

Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees. Afterpay also available.

PROCESSING YOUR ORDER

STANDARD DELIVERY

All orders are processed with Australia Post within 1-4 business days and may take longer as per advised by Australia Post.

Our trading days are Tuesday to Saturday, subject to Public Holidays.

If you have placed an order without selecting signature on delivery then we are not liable of goods lost in transit.

Please note delivery times are additional to these processing times may vary from region to region.

Notice of changes to deliveries will be noted on the website if we are closed due to holidays.

RETURNS & EXCHANGES

All returns may be done within 30 days of purchase and proof of purchase must be provided. All items must be in original condition on return of your product.

 

YOUR INVOICE

You will receive an email notification containing your invoice within 1-3 working days from the time you place an order.

COURSE TERMS & CONDITIONS

Courses must be paid in full prior to commencement via Eventbrite to secure your place.

 

Please be punctual as workshops will commence on time.

 

Refunds will NOT be given issued the workshop is CANCELLED and an alternative date is not convenient.

 

Cancellation on your part due to change of mind does not constitute cancellation.

 

If sufficient notice is given of inability to attend (minimum 2 weeks) due to medical reasons a refund or transfer of payment to another course or later date may be possible at the Rachel Grace International Academy of Metaphysics discretion.

GREVANCE RESOLUTION POLICY AND PROCEDURES

The Rachel Grace International Academy of Metaphysics aims to address grievances brought to its attention, as an essential part of maintaining both its own professional integrity and the professional integrity of the Spiritual Education sector.

Reflecting the values of the Rachel Grace International Academy of Metaphysics Code of Ethics, the Rachel Grace International Academy of Metaphysics aims to address complaints using processes that are based on the values of respect, confidentiality, good will and equality.

 

1. Who can make a complaint?

Complaints or disputes may arise between:

a student of the Academy and another student; or

a student and a staff member; or

a non-student (e.g. a person from the general public).

 

2.Grievance Resolution Procedure

2.1. Prior to lodging a complaint

Prior to a person making a formal complaint to Rachel Grace International Academy of Metaphysics, it is encouraged and expected that all reasonable attempts have been made to resolve the complaint directly with the other person or persons involved.

It is also expected that the person making the complaint has read our code of conduct.

Prior to lodging a complaint:

2.1.1 The complainant must:

Take all reasonable measures to correspond with the respondent in relation to the grievance, detailing the nature of the grievance. An exception to this requirement may apply in the case of an alleged abuse, harassment or harm occasioning the reporting of the incident(s) to the police or other appropriate authority.

Allow a reasonable time for the respondent to respond to the grievance.

Make all reasonable efforts to try to understand the respondent’s response, including seeking clarification or further information as required.

Make all reasonable efforts to have the matter resolved directly with the respondent, to the satisfaction of both parties.

2.1.2 The respondent must:

Respond in good faith and in a timely manner to any correspondence from a complainant in relation to a grievance.

Make all reasonable efforts to try to understand the complainant’s grievance, including seeking clarification or further information as required.

Make all reasonable efforts to have the matter resolved directly with the complainant, to the satisfaction of both parties.

2.2 Lodging a complaint

A complaint must be lodged in writing. The grievance will outline the following information:

The nature of the complaint including the date(s), time, location, people involved and any other relevant information;

The steps taken to resolve the grievance, including whether the complaint has been lodged elsewhere;

What the person making the complaint would like the other person or persons to do or not do to address the complaint;

What assistance the person making the complaint hopes to receive from Rachel Grace International Academy of Metaphysics;

A convenient time and date to discuss the complaint with a Rachel Grace International Academy of Metaphysics representative;

Any other suggestions for ways to resolve the complaint;

The person making the complaint has signed and dated the completed form. 

2.3 Receiving the complaint

Within 14 days of its having received a complaint, Rachel Grace International Academy of Metaphysics will provide written acknowledgement that the complaint has been received. Rachel Grace International Academy of Metaphysics holds the discretion to refuse to deal with a complaint if the complaint is lodged more than 12 months after the matter has occurred. Rachel Grace International Academy of Metaphysics reserves the right not to consider anonymous complaints and may suggest alternative approaches to resolving the complaint. Complaints alleging criminal behaviour may be referred to the appropriate authority such as the police.

The Complaint will be forwarded to the CEO of Rachel Grace International Academy of Metaphysics to coordinate the grievance resolution process.

Rachel Grace International Academy of Metaphysics will notify the person or persons being complained about, that a complaint has been received so that all parties can participate in resolving the grievance.

2.4 Addressing the complaint: The role of Rachel Grace International Academy of Metaphysics

Rachel Grace International Academy of Metaphysics will assess each grievance on a case-by-case basis and determine the most appropriate and useful role that Rachel Grace International Academy of Metaphysics can have, given the context and nature of that complaint. Rachel Grace International Academy of Metaphysics may seek independent advice on any matter related to the grievance process.

In some cases, Rachel Grace International Academy of Metaphysics may decide that it cannot have a useful role in resolving the grievance. In this instance, Rachel Grace International Academy of Metaphysics will make this clear to the person making the complaint and, where possible, recommend other approaches.

If the grievance is being made against a staff member of the Rachel Grace International Academy of Metaphysics, the same impartial consideration will be given to that complaint. The person against whom the complaint has been made will be notified as above, and will not be included in Rachel Grace International Academy of Metaphysics’ management of the complaint. If this is not possible, independent external assistance may be sought.

Rachel Grace International Academy of Metaphysics will actively encourage each person involved in the complaint to communicate directly with each other, preferably in person, but if this is not possible, then by phone or by other remote means. This negotiation phase will include the people involved in the complaint, and a person who has been appointed by the Rachel Grace International Academy of Metaphysics to manage the grievance process, in an initial attempt to help address the complaint. The appointed facilitator will maintain a written record of the grievance resolution process and will be accountable to the Rachel Grace International Academy of Metaphysics.

More specifically, the person nominated by the Rachel Grace International Academy of Metaphysics will help to resolve the conflict by:

facilitating a fair and open process of negotiation ensuring all parties are heard; and may:

provide support and/or advocacy to each person involved and/or;

make recommendations that uphold professional standards of teaching.

Specifically, in cases that involve a substantiated breach of the Rachel Grace International Academy of Metaphysics Code of Ethics, Rachel Grace International Academy of Metaphysics will make recommendations to the member involved to uphold the Code of Ethics and Conduct.

Where possible, reasonable attempts will be made to resolve the grievance within 28 days after the complaint has come to the attention of all people concerned. The persons involved in the complaint have a right to appeal the decision of Rachel Grace International Academy of Metaphysics. The appeal must be made in writing to Rachel Grace International Academy of Metaphysics within 14 days after the decision by Rachel Grace International Academy of Metaphysics has been served.

If the matter remains unresolved, Rachel Grace International Academy of Metaphysics will consider alternative ways of dealing with the complaint, including appointing an external third party or mediator to address and manage the complaint. Where mediation is sought, the mediator cannot be a party to the dispute. A staff member of Rachel Grace International Academy of Metaphysics may be the mediator if that is deemed appropriate, or an independent mediator may be recommended. It is preferable that each person involved in the complaint agrees on who is selected as the mediator, but if the parties cannot reach agreement, then the mediator will be appointed by the person who is managing the grievance process.

The mediator will facilitate the process but will not make decisions for the parties. The mediator will give all parties every opportunity to be heard and ensure a fair and participatory process.

Both/all persons directly involved in the complaint will share the costs of the mediation equally, unless agreed otherwise. The mediator will give the parties involved, and the Rachel Grace International Academy of Metaphysics CEO, documentation noting that mediation occurred and who attended, and the outcome.

All attempts will be made to reach a resolution by negotiation and/or mediation as these processes encourage the conflicting parties to seek their own solutions and can often lead to satisfying outcomes to all parties. However, if the mediation process does not resolve the conflict, then an external party may be appointed to address the complaint through a process of arbitration or the dispute may be referred to a formal dispute resolution service.

2.5 Follow Up

The Rachel Grace International Academy of Metaphysics wants to ensure that all grievances are resolved to completion. This follow up is considered an important role of the committee and grievance reporting and follow-up will maintain a permanent place on the agenda of the executive committee.

In those cases where a grievance has been resolved within the association, the file (hard or soft copy) will be noted. The parties involved in the resolution acknowledge by signature that resolution has been achieved and the grievance procedure is brought to completion.

Where the grievance has been referred to an external party, the committee will maintain liaison with this external party during the external resolution process until the parties to the grievance, the external party, and the association approve the finalisation of the grievance. Authorisation to that effect will be maintained on the grievance file.

CODE OF ETHICS AND CONDUCT

Code of Ethics and Conduct is available for all staff and students.

 

1. Teacher – Student Relationship

A good teacher–student relationship requires the teacher to have high standards of professional conduct. Teachers need to respect the rights and dignity of all students. They also need to respect the trust placed in the teacher by the student. The following codes emphasize trust and safety as the basis for the teacher–student relationship. Please note, here the word ‘student’ includes those attending classes, courses, workshops, teacher trainees and those being mentored.

1.1 Demonstrate respect to all students regardless of age, gender, ethnicity, physical and psychological limitation, sexual orientation or religious affiliation

1.2 Respect the values, beliefs and aspirations of all students

2 Confidentiality

Teachers at the Rachel Grace International Academy of Metaphysics will:

2.1 Protect students’ privacy and right to confidentiality

2.2 Treat all information about students as confidential

2.3 Obtain consent from students before photographing, audio or video tape recording or permitting third party observation of education sessions.

2.4 Request students’ permission before adding their names to mailing lists and be clear about the content of mail-outs. Respect also the students’ right to opt out of such mailing lists.

2.5 Be mindful of their duty of care and report any concern they have for the safety and wellbeing of their student to the relevant emergency support:

www.lifeline.org.au 131114

www.suicidecallbackservice.org.au 1300659467

www.kidshelp.com.au 1800551800

www.mensline.org.au 1300789978

or contact the Rachel Grace International Academy of Metaphysics and we will assist you to proceed with your report.

3 Effective Communication

Educators and Students at the Rachel Grace International Academy of Metaphysics will:

Understand that relationships that are based on trust and clear communication enable teachers to work effectively with their students.

3.1 Communicate with students in a courteous, respectful, compassionate and honest manner.

3.2 Communicate respect for students through actions, language and behaviour.

3.3 Listen to students’ needs, concerns, and preferences.

3.4 Communicate clearly about ways to practice classes safely.

3.5 Seek permission before, and be respectful when, physically touching a student.

3.6 Make comments about a student’s practice that are always constructive and positive and in no way denigrating.

4 Safety

Teachers at the Rachel Grace International Academy of Metaphysics will:

4.1 Maintain a safe, clean and comfortable environment for the teaching and practice of meditation.

4.2 Maintain safety procedures for all equipment.

4.3 Support the safety of students in the teaching of all courses, workshops or classes.

4.4 Adhere to relevant legislative requirements surrounding and care including Occupational Health and Safety and Duty of Care requirements.

4.5 Maintain public liability and professional indemnity insurance requirements.

4.6 Maintain current first aid training qualification and competency.

5 Professional Boundaries

Teachers at the Rachel Grace International Academy of Metaphysics will:

5.1 Be considerate of the physical, mental, emotional and spiritual needs of students.

5.2 Be considerate of the preferences and limitations of students.

5.3 Consistently maintain appropriate professional boundaries.

5.4 Recognise the power imbalance between teacher and student and not in no way harass or exploit students physically, psychologically, emotionally, sexually or financially.

5.5 Declare and take appropriate steps to address any conflict of interest that may arise in dealings with students.

6 Grievances

Teachers at the Rachel Grace International Academy of Metaphysics will:

6.1 Acknowledge the student’s right to make a complaint.

6.2 Take all necessary actions to resolve any complaints or grievances as outlined in the Rachel Grace International Academy of Metaphysics Grievance Policy.

6.3 If students and or customers have a complaint about RGSA then they must do so by following the Grievance Policy first before taking any further action if they feel that is required.

7. Relationship with Peers

These Codes outline a professional approach to working with other teachers and relevant professionals.

Teachers at the Rachel Grace International Academy of Metaphysics will:

7.1 Speak respectfully of other traditions and health modalities.

7.2 Treat other teachers and colleagues in a respectful manner.

7.3 When appropriate, refer to and work cooperatively with other teachers and relevant health practitioners, to meet the needs of the student.

7.4 Consult and take advice from colleagues and mentors, when appropriate.

8. Professional Practice

These Codes relate to maintaining the professionalism in surrounding teaching as expected by peers, students and the community.

9 Professional Performance

Teachers at the Rachel Grace International Academy of Metaphysics will:

9.1 Maintain the currency of teaching skills and knowledge in accordance with their modality.

9.2 Acknowledge and teach meditation within the scope of one’s skills, knowledge and ability.

9.3 Maintain their personal practice.

10 Integrity in Teaching

Teachers at the Rachel Grace International Academy of Metaphysics will:
10.1 Respond in all professional matters in a manner that honours the profession.

10.2 Represent the benefits and outcomes of the practice with honesty, accuracy and fairness.

10.3 Respect copyright and all intellectual property and acknowledge sources when drawing on the work of others.

11 Business Integrity

Teachers at the Rachel Grace International Academy of Metaphysics will:

11.1 Abide by all relevant business and legislative requirements.

11.2 Treat all employees, the community, students, colleagues and other businesses fairly, transparently and honestly in the course of all business transactions.

11.3 As much as possible adhere to environmentally friendly and sustainable business practices, including, but not limited to, recycling, using energy-efficient products, being energy efficient, reducing waste, saving water and travelling smarter.

12 Academy Members (Students)

12.1 Academy members will always treat other students and educators with respect.

12.2 Refrain from negative gossip to harm another students and educator.

12.3 Will not discriminate against anyone associated within RGSA.

12.4 Never let your own ego get in the way of your readings or learning.

12.5 Be respectful at all times of others gifts.

12.6 Will not copy, produce, publish any RGSA teachings and or business matters.

12.7 Will not bully another student, colleague or educator and will follow the Grievance policy for any disputes.

12.8 Will not directly or indirectly poach other students and or customers in gain of their own following and financial gain.

12.9 Never share personal reading information and or experiences shared in the learning space with others.

12.10 Will not use questioning techniques and or cold readings with clients after certification.

12.11 Will always leave clients better than when you found them.

12.12 Will not engage in negative spiritual practices and magic intended to cause harm to another student, colleague or educator.

Breech of any of these terms will be decided by the Academy which may result in the students certification denied and or Students removed from the Academy.

Rachel Grace Showroom & Academy reserves the right to change the Terms of use as any time.

SHOWROOM HOURS

Tues - Sat

9am - 5pm

ACADEMY HOURS

As per weekly classes, course and workshop times 

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CONTACT 

0407 001 059

hello@rachel-grace.com

 

Unit F7, 5-7 Hepher Road

Campbelltown NSW 2560, Australia

Click here for directions

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2019 Rachel Grace Showroom & Academy

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